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Terms and Conditions

 

UK Standards

All items sold by Ashgrove Cycles are fully compliant with UK Regulations and standards. Unlike other retailers, we do not take shortcuts, instead we strive to bring you the best in quality and the highest standards available.

 

True Value for Money

All items that Ashgrove Cycles offer for sale are 100% brand new and in their original packaging. This means we do not sell ex catalogue or damaged items.

 

Colours and Shades

It is virtually impossible to accurately the exact shades of colour of bikes, scooters, etc. in pictures as it is affected by factors such as monitor settings or a particular lighting in marketing photos. Colours also vary slightly from batch to batch, and therefore we cannot accept colour or shade differences as faults.

As most of the items Ashgrove Cycles sell are very in-demand, the availability of our items is very limited.

 

Unpacking

Please unpack all products carefully. Regrettably, self assembly items cannot be returned once assembly is part or fully completed, unless the item is found to be faulty. We will examine the goods to determine whether the fault or damage occurred before or after delivery and the decision will be made on our end.

Should you need to return unassembled products, please repack in the original packaging.

 

Payment Instructions

Payment transactions can be carried out by PayPal, Klarna or Stripe. Your payment details are not seen by us. Each transaction will generate a unique purchase order ID and can be tracked in the event of a dispute.

If paying via PayPal, if a successful payment is completed, you will receive a receipt from PayPal via email.

 

Damages

Please check all component parts for damages before the courier leaves. Damages must be noted on the couriers slip before he/she leaves. All damages must be reported to us via email strictly within 24 hours of delivery. Please send photographic evidence of all damages. Please note that if your item arrives faulty or damaged we will either offer a refund, repair or replace the item and we reserve the right to offer these solutions at our discretion.